Dunzo Partner Stores in Bengaluru Go Offline Temporarily Following Non Payment of Dues

The quick-commerce landscape in Bengaluru is facing a challenge as Dunzo, a company backed by Reliance Retail, encounters payment delays to its partner stores. This development has raised concerns among store owners and disrupted operations, highlighting potential challenges for both Dunzo and its partners.

Credits: Yourstory

Payment Delays Spark Disruption:

Dunzo’s failure to pay on time for grocery orders processed between December 4 and December 10 caused operational disruptions for a number of partner businesses last week, including MK Retail and Easy Bazar. Store owners are in the dark about the payment timing due to Dunzo’s unclear communication, and at least five partner stores in locations including Horamavu, Indiranagar, and HSR Layout are impacted.

Communication Breakdown:

According to sources, Dunzo’s partner stores have not received clear communication about the extent of the payment delay. The absence of information has fueled concerns among store owners who, operating on tight margins, depend on timely payments to maintain their businesses. The partner stores are marked as offline on the Dunzo app, and if the payment delays persist, there is a looming threat that these stores may cease servicing orders from Dunzo altogether.

Repeat Offender:

This isn’t the first time Dunzo has faced payment delays. The report indicates that a similar incident occurred last week, resulting in a four-day halt in operations. During that period, Dunzo informed store owners of payment delays for the week of November 27 to December 3, citing a cash crisis. However, the dues were eventually paid in two installments by December 9, allowing stores to resume operations.

Company Background:

Dunzo, a Bengaluru-based quick-commerce company, has been in the spotlight for its operations and strategic shifts. The company, backed by Reliance Retail, had earlier announced a scaling down of its quick-commerce operations under Dunzo Daily. Instead, it opted for a partner store format, where it collaborated with offline retail stores like MK Retail, Easy Bazar, Pristine Supermarket, and Deepa Retail to fulfill quick-commerce orders.

Under this partnership model, consumers could place orders through the Dunzo app, and these orders would be fulfilled by the partner stores. Dunzo charged an 8-10% commission for every order and made weekly payments to the partner stores. However, the recent payment delays have raised questions about the sustainability and effectiveness of this model.

Possible Impact on Dunzo and Partner Stores:

The repeated payment delays are not only affecting partner stores but also raising concerns about Dunzo’s financial stability. The company’s cash crisis, which was cited as a reason for the delays, poses a potential threat to its operations and reputation. Partner stores, already grappling with the challenges posed by the ongoing economic climate, cannot afford prolonged disruptions in their cash flow.

The lack of timely payments not only affects the day-to-day operations of these stores but also erodes the trust between Dunzo and its partners. If payment delays persist, partner stores may reconsider their association with Dunzo, leading to a significant setback for the quick-commerce platform. Additionally, this could prompt regulatory scrutiny, impacting Dunzo’s standing in the market.


Dunzo’s recent struggles with payment delays to its partner stores underscore the challenges faced by quick-commerce companies operating in a dynamic and competitive market. The lack of communication and timely payments not only disrupts the operations of partner stores but also raises questions about the viability of Dunzo’s business model. As the company navigates its cash crisis, it will need to address these issues promptly to ensure the continued success of its operations and maintain the trust of its partner stores. The evolving situation warrants close attention, especially as Dunzo and its partners work towards finding a sustainable and mutually beneficial path forward in the highly competitive quick-commerce landscape.